Emergency Plumbing in Greenwich: The Number That Answers
1000+ five-star reviews
Some things cannot wait for business hours. A service pipe letting go under the front path, a sewer pushing back up through a ground-floor shower, the smell of gas in a kitchen at midnight.
Before the school run, add one more. A hot water tank weeping through a ceiling belongs on that list too. When water or gas is on the move where it has no business being, you want a licensed voice on the line, and one who already knows the housing on this peninsula. That is what Greenwich gets from this team, around the clock, every day of the year.
Water where it shouldn't be? Call now.
A burst pipe, a drain backing up, a hot water system leaking through the ceiling. When it's happening right now, don't wait for a callback. Speak to a licensed plumber, not an answering machine. Real humans answer the phone, day or night, and we're on-site fast.
Call (02) 9072 0504. Licensed plumber, not a machine.
- $0 Call Out Fee
- Lifetime Labour Warranty
- Licensed & Insured
- Lic #275278C
- Licensed & Insured
- $0 Call Out Fee
- Lifetime Labour Warranty
- On-Site Fast, 24/7
- 1000+ five-star reviews
- Real Humans Answer, Day or Night
- Lic #275278C
- Licensed & Insured
- $0 Call Out Fee
- Lifetime Labour Warranty
- On-Site Fast, 24/7
- 1000+ five-star reviews
- Real Humans Answer, Day or Night
- Lic #275278CNSW plumbing licence, fully insured, water and gas
- $0 Call Out FeeIt costs nothing to get us to your door
- Lifetime Labour WarrantyIf it's not right, we come back. No questions. No cost.
- 1000+ five-star reviewsSydney homeowners have rated us five stars over a thousand times
1000+ five-star reviews across Sydney. $0 call out fee. And a fixed price before any work begins. The price we quote is the price you pay. No exceptions.
When to call, and when it can wait
Not every plumbing fault is an emergency, and knowing the difference saves you a sleepless night. The quick test is simple: is water or gas actively somewhere it should never be, or is a whole system down?
- water is running where you cannot stop it, at a tap, a pipe or a fixture
- a sewer is backing up into the house rather than draining away
- you can smell gas indoors, or the meter is hissing
- the hot water has failed completely and the tank is leaking, hissing or tripping power
- a toilet is spilling onto the floor rather than just running
- a tap drips steadily but the isolating tap shuts it off
- one drain is slow but the rest of the house still drains
- the hot water is lukewarm rather than gone, with no leak at the tank
If you are unsure, ring and describe what you can see. The plumber who picks up will work out what it likely means and talk you through the next move, and if it can hold, we will say so honestly. The call out costs you nothing either way.
Greenwich emergencies have a pattern
Every suburb produces faults in its own proportions, and this peninsula produces a recognisable set. Some of the oldest homes in the Lane Cove municipality sit on these streets, and unrenovated Federation houses off River Road still run original galvanised water services that corrode from the inside out until they fail abruptly.
The strata factor
The root factor
The slope factor
Our vans are stocked for exactly this list: pipe repair gear for aged galvanised and early copper, jetting and camera equipment for root-bound mains, replacement braided hoses for the highway-side blocks.
The emergencies we are called to
This hub routes every urgent call to the page that deals with it properly. Three of these situations have their own dedicated emergency pages, and two live in the repair silos where the full fix is documented in depth.
Toilet overflowing
Water on the floor around the pan, or the bowl rising instead of flushing away
No hot water
The system has died completely, often at the worst hour, and the household is stopped
Gas leaks
Smell, hiss or dead vegetation near the meter, handled with make-safe steps first
Burst pipes
The one page for burst services and split lines, emergency and repair intent together
Blocked drains
The full clearing service, from jetting to camera diagnosis, for the peninsula's root-bound lines
Whichever matches your situation, open that page for the immediate steps, then ring. The steps below cover what to do while the van is on its way.
How it works
After hours in Greenwich: how the callout works
The 2am call works the same way the 10am call does, and that consistency is deliberate.
You reach a person. Someone who can actually help picks up, whatever the hour, whatever the day. No hold music, no callback promise into the void.
The van is usually close. The crews run these streets all week, so the night van is often minutes away, wrapping up a job a few doors down, stocked for the faults these houses produce.
The price comes before the work. Even at 2am, you get a fixed written price before anything is dismantled. Overtime rates don't exist here, so the timing changes nothing about what you pay.
Make-safe first, full fix second. If the complete repair needs parts or daylight, we make the property safe, stop the water or gas, and quote the rest for when it suits you.
- 01
You reach a person
Someone who can actually help picks up, whatever the hour, whatever the day. No hold music, no callback promise into the void.
- 02
The van is usually close
The crews run these streets all week, so the night van is often minutes away, wrapping up a job a few doors down, stocked for the faults these houses produce.
- 03
The price comes before the work
Even at 2am, you get a fixed written price before anything is dismantled. Overtime rates don't exist here, so the timing changes nothing about what you pay.
- 04
Make-safe first, full fix second
If the complete repair needs parts or daylight, we make the property safe, stop the water or gas, and quote the rest for when it suits you.
What counts as a plumbing emergency
Three situations are unambiguous emergencies, and each deserves its own explanation.
An active leak you cannot isolate is the classic emergency. On this peninsula it is usually a corroded galvanised service or a braided hose burst inside a wall. The damage compounds by the minute, and the first job is always the same: kill the supply, then repair the line.
Gas is the one emergency where you act before you ring anyone else. Turn off the supply if it is safe, ventilate, keep well away from anything that sparks, get everyone clear of the house. Our gas leaks page walks through the steps in order, and the crew treats every gas call as urgent.
No hot water is not dangerous the way gas or flooding is, but on a winter morning it stops a family's whole day. Whether it is a storage tank that has leaked its last in an interwar side passage or strata plant near the highway, the fix starts with an honest assessment: repair or replace.
| Problem | Signs | First move | What we do |
|---|---|---|---|
| Burst water service | Water surfacing in the garden, hiss in walls, loss of pressure | Turn off the water at the meter, open an outside tap | Treated as urgent; we aim to have a stocked van moving fast |
| Sewer backing up | Water rising in the shower or floor waste when fixtures are used | Stop using all water, keep everyone out of the wet area | Urgent, especially in lower-level bathrooms on the falls |
| Gas smell indoors | Rotten-egg odour, hissing at the meter, dying plants near a line | Isolate the gas if safe, ventilate, no switches, get outside | Highest priority; call from outside the house |
| Hot water gone | Cold taps fine, no hot water anywhere, tank leaking or silent | Check the system's isolating taps and power or pilot if safe | Same-day assessment; we tell you repair or replace honestly |
| Toilet overflowing | Bowl rising, water at the pan base | Cease flushing, close the cistern tap at the toilet's base | Urgent if water is escaping the fixture; otherwise fast-tracked |
How it works
Make-safe steps while you wait
The minutes between your call and our arrival are yours to use well. Three controls matter, and knowing where they are before anything goes wrong is the best preparation in any home.
The water meter. Yours sits at the front boundary, usually under a plastic or cast lid near the footpath. Turning the tap off there stops every drop entering the house, which is the move for a burst service or a split pipe anywhere you cannot isolate locally. Find it this weekend, not at 2am with water across the hallway.
The gas isolation point. The meter's shut-off tap turns a quarter to kill the supply. If you ever smell gas indoors, this is the control that matters, and it only takes a second to learn on a calm day.
The hot water valve. Every storage system has an isolating tap on the cold inlet, and closing it stops a leaking tank from emptying itself through your ceiling or into the side passage. For systems in tight interwar passages off St Vincents Street, knowing this valve's location can save a floor.
If any of these is unfamiliar, ring and we will talk you through it while the van is on its way. Talking rattled households through these steps calmly is half of what the after-hours line does.
- 01
The water meter
Yours sits at the front boundary, usually under a plastic or cast lid near the footpath. Turning the tap off there stops every drop entering the house, which is the move for a burst service or a split pipe anywhere you cannot isolate locally. Find it this weekend, not at 2am with water across the hallway.
- 02
The gas isolation point
The meter's shut-off tap turns a quarter to kill the supply. If you ever smell gas indoors, this is the control that matters, and it only takes a second to learn on a calm day.
- 03
The hot water valve
Every storage system has an isolating tap on the cold inlet, and closing it stops a leaking tank from emptying itself through your ceiling or into the side passage. For systems in tight interwar passages off St Vincents Street, knowing this valve's location can save a floor.
How it works
How an emergency call runs
- 01
Call us and talk to a plumber
Speak to a licensed plumber, not an answering machine. Tell us what's going on and we'll tell you what happens next.
- 02
We turn up when we say we will
Your plumber arrives on time, in a stocked van, ready to start, not ready to have a look and come back next week.
- 03
Fixed price before we lift a spanner
You get the full price in writing before any work begins. No surprises, no obligation. If you say no, that's fine. The call out cost you $0.
- 04
Fixed right, backed for life
The work is done properly, tested, and covered by our Lifetime Labour Warranty. If it's not right, we come back. No questions. No cost.
Why call us for emergency plumbing
The price we quote is the price you pay. No exceptions
Every job is priced upfront, in writing, before work starts. Weekend or weekday, day or night, with no overtime surprises.
$0 Call Out Fee
Getting us to your door costs nothing. You only ever pay for work you've approved.
Licensed & insured, Lic #275278C
Every plumber on the team is fully licensed and insured. Your compliance certificates are sorted, every time.
Lifetime Labour Warranty
Our workmanship is guaranteed for life. If it's not right, we come back. No questions. No cost.
Stocked vans, first-visit fixes
Our vans carry the parts for the common jobs, so most problems are fixed on the first visit, not after a second call out.
What an after-hours call out costs
We don't charge by the hour, and we don't do estimates that grow. Your plumber assesses the job, gives you a fixed written price, and that's what you pay. The price we quote is the price you pay. No exceptions.
- $0 call out: the assessment and quote cost you nothing
- One fixed price, in writing, before any work begins
- No overtime rates: nights and weekends priced the same way
- Card, cash and payment plans accepted
No surprises, no obligation. If the price doesn't work for you, you owe us nothing.
Good questions, straight answers
What Greenwich households ask in a hurry
What should I do first if a pipe bursts under the garden path?
Turn off the water at the meter, open an outside tap to drain pressure, then ring us. Galvanised services laid a century ago on this peninsula tend to let go beneath slabs and paths, so keep everyone clear of the wet area until we arrive.
Do you come out at 2am, and does it cost more?
Yes. Someone who can actually help picks up at any hour, any day of the year, and overtime rates don't exist here, so the number is worked out the same way whenever we come.
A sewer has backed up into the ground-floor bathroom. Can you clear it tonight?
Yes. Pre-war mains choked with roots tend to let go without warning on these harbour-side falls; we jet them clear, then put a camera down so you see the pipe's condition yourself.
The hot water died in our apartment near the Pacific Highway. Is that a strata job or ours?
It depends where the plant sits, so call and tell us what you're seeing. Strata hot water plant is familiar work for us, and we'll liaise with the committee on access, timing and paperwork.
How do I turn off the gas at the meter?
Shut the meter's quarter-turn tap if it is safe, fling the windows wide, touch no switches, get clear of the house, then ring.
Is a running toilet an emergency?
Usually not, though a pan spilling onto the floor is. Cease flushing, close the cistern tap at the pan's base, and ring so we can tell you which of the two you're facing.
What will the after-hours call out cost me before you start?
Nothing. Call outs cost $0 and the fixed written quote lands before any work starts, so a quote that doesn't suit leaves you owing nothing.
Urgent work in Greenwich? The line is open now
Call (02) 9072 0504 and speak to a licensed plumber, not an answering machine, 24/7, including weekends and public holidays. Prefer a callback? Leave your details and we'll call you back fast, day or night.
Call (02) 9072 0504. $0 call out, fixed price before any work begins.
The urgent job is the one in front of you. The repairs that stop emergencies happening live elsewhere on this site. The drainage hub covers the root-bound sewers and stormwater runs that fail in downpours off the ridge, and the hot water hub covers the ageing systems that die without notice.
For the full picture of what we do across the peninsula, start at home. We also cover the neighbouring streets and shorelines, from Northwood to Wollstonecraft, St Leonards, Longueville and Waverton.